Straight answers to the questions everyone asks.
When you pay and what it buys, owning your site and domain, canceling, rankings, maintenance, turnaround, and getting found in AI tools. If your question isn’t here, ask a real person at the bottom of this page.
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Our assistant knows the whole service: what it costs, what you own, how changes work, what happens after launch. Ask it anything and it answers straight away, and if it cannot help it knows how to reach a person.
The things owners ask first.
What does it cost?
$159 a month covers it all: the redesign, hosting, the Google Business Profile and local SEO work, and up to 10 changes a month once your site is live. There is no setup fee and no separate build fee, and your first month is charged at checkout, which is what starts the work.
When do I pay, and what happens then?
At checkout, right after you fill in a short form about your business, about two minutes. Your first month is charged there, and that is what starts the work. Right after you pay we ask a few quick questions and send a welcome note. Then we redesign your entire site and send you a private preview with our easy-to-use AI Assisted Editor beside it: tell the assistant what you want, or type straight onto the page, then press SUBMIT. We usually make the changes within 24 to 48 hours and show you the updated preview, and there is no limit on them before you approve. Nothing goes live until you press APPROVE.
What does the guarantee actually cover?
If we can’t build a site you approve, your first month is refunded. The site has to win your approval first. Nothing goes live until you approve it, and you have weeks to review it and ask for anything you want changed. Otherwise monthly billing proceeds as planned, and payments from month two on are not refunded.
Do I own my site and domain?
Yes. Your domain, your content, your brand, your photos, your reviews and your Google Business Profile are yours from day one: those were always yours, and owning them never depends on staying subscribed. We hold the working site files while we host and run the site for you, and they become yours by one of three routes: finishing the 12-month term, or, once your site is live, settling the remaining months and leaving, or settling them and staying. Full mechanics are in our terms page.
When do the site files become mine?
When your payment has cleared and you have signed the short delivery receipt we send you, a one-page receipt you sign in your browser. There are three ways the files come across: you finish the 12-month term, or, once your site is live, you settle the whole months left and leave, or settle them and stay. They all cost the same. Each one is spelled out in our terms page.
Can I own my site before the year is up?
Yes, and it is a normal thing to ask for. Once your site is live, you settle the whole months left in your term, the files become yours, and your service keeps running exactly as it is. It is not a cancellation and nothing about your site or hosting changes. How the settlement works is spelled out in our terms page.
What if I cancel early?
Once your site is live, you settle the whole months left on the term, and the site files become yours once that payment clears and you have signed the delivery receipt: what you are settling is the build you are taking with you, not months of service you will not use. The cancellation page walks you through how. If you have not approved your site yet there is nothing to settle: the guarantee covers you instead, your first month is refunded, and payments from month two on are not.
Can I cancel anytime?
After your first year, yes: month-to-month with 30 days’ notice and no cancellation fee. Year one is a term, which is what the waived $4,500 build is exchanged for, so once your site is live, canceling inside it settles the whole months left, and the files become yours when it does. Before you approve your site, there is nothing to settle and the guarantee covers you instead. How to cancel is its own short page. If you settle and leave inside the term, you have 30 days to move your site; after the term, it stays live through the period you’ve already paid for.
What happens after the 12 months?
Your service carries on at the same monthly price, month-to-month, and you can end it with 30 days’ notice at any point. Your rate is locked for the first 24 months; after that we give you notice before any price change, and you can cancel before it takes effect. If you paid monthly to the end of the term, that is also when the site files become yours, once your final payment has cleared and you have signed the short delivery receipt.
What if I want to leave after I own it?
Then you take your site and go, and we help you do it. You have the files, your domain is already in your name, and we hand over a complete working copy and help you re-point the domain to whatever host you choose. There is no exit fee, and we never delete your site to make you hurry: once the files are yours, they are yours to keep. If you settle and leave inside the term, our hosting ends and you have 30 days to move; after the term, 30 days’ notice ends it and your site stays live through the period you have already paid for.
What if I do not control my domain?
You can still get started: pick “I don’t have a domain yet” at checkout and we’ll sort it out with you after checkout. Your domain is your web address, and to put your new site on it, someone has to be able to sign in to the account where it’s registered. Not sure where yours lives, or did an old web person set it up years ago? Send us a message at the bottom of this page and we’ll help you check, free, before you spend anything. If you’re already under way and access turns out to be a problem, we help you find your domain and get back into it. If it truly can’t be recovered, we can launch your finished site on a temporary web address we provide while you sort it out, then move it to your own domain at no extra charge. And if you don’t have a domain at all, tell us: we help you choose a name, you register it yourself at a registrar like Porkbun so it is in your name from day one, and we point your new site at it.
What happens if I decide not to go live?
Then nothing goes live. No hard feelings, no pressure. You see a real redesign of your own site, and you get unlimited changes before you approve. If we can’t build a site you approve, your first month is refunded. You keep your domain either way.
How long does it take?
We get the job done, usually in about 10 days or less, from the time we have what we need, provided you’re available to review and approve along the way. Once you say “make it live,” going live takes a little longer if we’re carefully moving an existing site that’s already getting calls.
Will you get me to the top of Google?
No honest company can promise a specific ranking. The search engines decide that, and anyone who guarantees the top spot is selling smoke. What we promise is the work: a fast site built to be found, a real page for each service and area, your name, address, and phone listed the same on your site and your profile, and a Google Business Profile we keep current.
Will I lose my Google rankings when you move my site?
What wrecks a redesign is almost always the same thing: the webpage addresses change and Google loses track of pages it had already found. We don’t do that. We map every page on your current site first, keep every address exactly as it is, and check each one loads correctly before anything goes live. Nobody can honestly promise a ranking: the search engines decide that. What we promise is the part that is ours: your pages, your addresses and your content come across intact, on a faster site.
What about my business email?
Your email doesn’t have to move with your website. We check where your email lives before we touch anything, and nothing about it changes unless you ask us to.
What does maintenance include?
Once your redesign is approved and live, the monthly fee covers hosting, keeping your site secure and backed up, the Google Business Profile and local SEO work, and up to 10 changes a month. You ask for changes the same way you asked for them on your preview: in our easy-to-use AI Assisted Editor, tell the assistant what you want or type the change onto the page, press SUBMIT, and we usually make the change within 24 to 48 hours and show you the updated preview to approve, no phone call. During your build, before approval, changes are unlimited. The monthly fee doesn’t cover full redesigns or major rebuilds, which are a separate project.
Do you handle my Google reviews?
We do the machinery around them, and you keep the conversation. We claim or set up your Google Business Profile and walk you through Google’s verification, fill it out properly, do the local SEO that puts you in front of people searching, and then check the profile regularly and fix or flag what breaks, including Google’s own automatic edits. Replying to reviews, answering questions on your profile and posting are yours: your customers are choosing a person, and that voice should be yours rather than a marketing company’s.
What if my hours, classes, or event times change all the time?
Then you should not have to contact us every time one moves. We put them on a Google Calendar that belongs to you, on your own Google account, and show it on your site. You add, change, or cancel an event in Google Calendar the way you already do on your phone, and your site updates itself. You do not need our permission, you do not use up your monthly changes, and you never wait on us. We set it up during your build. One thing to know, so you can decide: a calendar like this is great for people already on your site, but search engines cannot read inside it, so if you want an event itself to be findable in search, tell us and we will handle that event as a page instead.
What is not included, and what is out of scope?
We redesign fast, focused sites that turn visitors into calls and business, not web apps. We tie into the tools you already use: your booking system, your CRM, your payment processor, your email marketing, your scheduling calendar. No custom databases, logins, or member areas: anything custom-built is a different kind of project and budget. Anything that changes constantly goes on a calendar you control, as the answer above explains. If you need a truly custom built-in system rather than a third-party tool, that’s outside what we do, and we’ll tell you straight.
What kinds of businesses do you build for?
Any local business. If your customers find you locally (a trade, a restaurant, a shop, a clinic, a salon, a studio, an auto shop, anything else), we build for you. Don’t have a website yet? We generally only do redesigns, so send us a message at the bottom of this page and we’ll talk your options through. A few things we can’t take on: anything illegal, explicit adult material, weapons sales, gambling, and crypto. The full list is on our acceptable use policy page.
Will ChatGPT or other AI tools cite me?
We can’t promise any AI tool will name you (ChatGPT, Claude, Gemini, Grok and more), and you should distrust anyone who guarantees it, because the AI tools decide. What we control is building your site so that when they look for a business like yours, yours is easy to find and mention by name: every service on its own page, clear pages for each area, and your information laid out the way Google and the AI tools like to read it.
Who handles hosting?
We do. Hosting is included: a secure site (the padlock in the browser), daily backups, and hosting built on Hostinger, which publishes a 99.9% monthly uptime figure. You don’t manage servers or plugins, that’s the whole point of “done for you.”
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Keep your domain · No setup fee · Month-to-month after year one