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Legal

Acceptable Use Policy — the plain-English version.

What can and can’t be hosted on a RedoLocal site, why our review rule keeps you on the right side of the FTC, and how copyright takedowns work. Each section opens with a plain summary. The full Acceptable Use Policy is the binding document.

The short version: we host your site under our own account, so a few clear rules keep that shared environment safe for everyone on it. Most of the heavier risks are prevented by design — we build fast static sites with no database and no server-side code, which keeps the attack surface small. The points below are a plain-English summary; the full Acceptable Use Policy governs.

Static sites — what we do and don’t build

Plain summary: a RedoLocal site is a fast, lightweight brochure site — no logins, no customer databases, no member areas. That’s the scope, and it’s what keeps your site fast and secure.

  • We build static sites — no database and no server-side code — so there’s far less that can break or be attacked. It’s a deliberate choice, not a limitation we’re hiding.
  • That means no logins, no customer databases, and no member areas. If you already use a customer or lead tool, we tie your site into it so inquiries land where you can act on them. A truly custom, built-in system rather than a third-party tool is outside what we do — see our Terms of Service for scope.

What may and may not be hosted

Plain summary: nothing illegal, infringing, or harmful — and no pornographic or gambling sites.

  • You may not publish or host anything illegal, anything that infringes someone else’s copyright, trademark, or privacy, or malware, phishing, or spam.
  • No pornographic or gambling sites, no other adult or exploitative content, no hate, harassment, or incitement of violence, and no deceptive, fraudulent, or unsubstantiated advertising claims. (This mirrors what we say up front: we don’t build those kinds of sites.)
  • No resource abuse — a RedoLocal site is a fast static brochure site, not a place to run heavy server processes, crawlers, proxies, or general-purpose file storage.
  • You also may not tamper with our hosting setup, our internal tools, or any other client’s site. Your finished site and content are yours; only our internal tools and templates remain ours.

We pass through our host’s rules (Hostinger)

Plain summary: because we host on Hostinger, your site also has to follow Hostinger’s rules — and if it can’t, you host it yourself.

  • Because we host client sites under our own account at Hostinger, this policy incorporates and passes through Hostinger’s acceptable-use rules — so your content can never violate an upstream rule we can’t control.
  • Hostinger’s rules are a floor, not a ceiling: where ours are stricter, ours apply; where Hostinger changes its rules, those changes flow through, with notice where practicable.
  • Self-hosting fallback. If the nature of your site would violate Hostinger’s acceptable-use terms — even for a perfectly legal business — we can still build it, but you host it on your own account rather than on our shared environment.

Review integrity (this protects you, too)

Plain summary: we never fake, gate, or pay for reviews — we ask every customer the same way. Faking reviews can cost roughly $53,000 or more per violation under the FTC.

  • We never gate, fake, or incentivize reviews. Any review tooling is a neutral, all-customer nudge that you trigger — it asks every customer, never just the happy ones, and never conditions the request on the rating we expect.
  • You may not publish, buy, or solicit fake, paid-for-without-disclosure, gated, or suppressed reviews. The FTC’s rule on fake reviews carries civil penalties of up to roughly $53,000 or more per violation — keeping reviews honest keeps you on the right side of it.

Enforcement — suspend to cure, never destroy your property

Plain summary: if something breaks the rules we ask you to fix it, and at most we pause the site until it’s sorted — we never delete your stuff, and you keep your domain, content, and data.

  • If something violates this policy, we’ll usually ask you to fix it first. We can also remove the specific offending item, or suspend the site to cure a violation (replacing it with a neutral “temporarily unavailable” page) until it’s resolved.
  • Suspension is not deletion. It doesn’t erase your content or take away your right to a working copy of your site, and it never changes the fact that you own your domain, brand, content, reviews, and customer data.

Copyright takedowns (DMCA)

Plain summary: there’s a proper process for copyright complaints, including notice, takedown, and a chance to respond.

  • Copyright complaints have a dedicated process and a registered designated agent under our DMCA / Copyright Policy, including notice, takedown, client notification, counter-notice, and termination of repeat infringers.
  • To report content you believe violates this policy, or to file a copyright complaint, email hello@redolocal.com.

Read the full Acceptable Use Policy

This is a plain-English summary; the full policy governs. The complete Acceptable Use Policy and DMCA / Copyright Policy are the binding documents and include the full prohibited-use list, the host pass-through terms, and the designated-agent contact. See our Terms of Service and Privacy Policy too. Request the full current documents anytime at hello@redolocal.com.

This is a working template prepared for RedoLocal, not legal advice. Real-world facts (entity, address, DMCA agent details) are owner-fill sentinels elsewhere on the site until it goes live — their presence means it is not yet published.

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