Acceptable Use Policy: the plain‑English version.

Static sites: what we do and don’t build

Plain summary: a RedoLocal site is a fast, lightweight brochure site, with no logins, no customer databases, and no member areas. That’s the scope, and it’s what keeps your site fast and secure.

• We build static sites, with no database and no server-side code, so there’s far less that can break or be attacked. It’s a deliberate choice, not a limitation we’re hiding.
• That means no logins, no customer databases, and no member areas. If you already use a customer or lead tool, we tie your site into it so inquiries land where you can act on them. A truly custom, built-in system rather than a third-party tool is outside what we do; see our Terms of Service for scope. Things that change constantly, like event dates, class times, or seasonal hours, go on a calendar you control and edit yourself, so you are never waiting on us to change a time.

What may and may not be hosted

Plain summary: nothing illegal, nothing that isn’t yours to publish, nothing deceptive, and nothing that puts the shared server at risk.

• Nothing illegal. You may not publish or host anything that breaks federal, state, or local law. Child sexual abuse material is an absolute line: we remove it immediately, without notice, end the account, and report it. There is no cure period and no appeal on that one.
• Nothing that isn’t yours. No content that infringes anyone else’s copyright, trademark, patent, trade secret, publicity, or privacy rights. That includes photos, logos, maps, fonts, icons, and text lifted from another site, a competitor’s included, and counterfeit or pirated goods and media.
• Nothing deceptive. No fraudulent, misleading, unsubstantiated, or knowingly false claims, and no claim that runs down a named competitor rather than standing up your own work. That includes claiming a license, certification, bond, insurance, award, or affiliation your business does not actually hold, which in the trades we serve is both the most common temptation and the fastest way to draw a regulator. It also includes passing yourself off as somebody else, or making a page look like it comes from a business or a person it does not. If your licensing changes, tell us, so your site stays accurate.
• Nothing malicious. No malware, phishing, spam, scrapers, proxies, anonymous gateways, botnets, cryptocurrency mining code, credential harvesting, or attempts to interfere with anyone’s systems. No harvesting anyone’s personal information without their consent, and no pages teaching people how to break into systems or linking out to material that does.
• Categories we don’t host, whether or not they’re legal where you are: pornography and other adult content, gambling, weapons and regulated-item sales, controlled substances and unlicensed pharmacy, pyramid schemes, multi-level marketing and business-opportunity offers, cryptocurrency and investment promotions, credit repair, debt relief, payday lending, and health claims that promise a cure or a result. These are our own rules, and several of them are stricter than our hosting company’s. We don’t build these sites at all, on our hosting or anywhere else, so the self-hosting fallback below is not a way around this list.
• A few more that catch people out. No trade in protected or endangered wildlife or products made from them. No publishing anything you are under a duty to keep confidential, and nothing that breaches somebody else’s privacy. If you are not sure whether your trade sits inside these lines, ask us before you pay, and we will tell you straight.
• No hate, harassment, or violence. No content that attacks or degrades people, harasses an individual, or incites violence, and nothing that promotes terrorism, war, cruelty to animals, or self-harm. Nothing grossly offensive or vulgar, either: this is a business website on a shared server, and the line is the one a reasonable customer would draw.
• No resource abuse. A RedoLocal site is a fast static brochure site, not a place to run heavy server processes, crawlers, proxies, or general-purpose file storage.
• Hands off the shared environment. You may not tamper with our hosting setup, our internal tools, or any other client’s site, or try to reach data that isn’t yours. Your finished site and content are yours; only our internal tools and templates remain ours, and the parts of that kit built into your own site carry the permanent, no-cost permission set out in our Terms of Service.

Your content is your responsibility

Plain summary: you tell us what goes on your site and you approve it before it goes live, so the words, photos, and claims on it are yours. If someone brings a claim over your content or your business, you cover us.

• You promise the content is yours to publish. Everything you give us or approve, your text, photos, logos, videos, reviews, and claims, is either yours or properly licensed to you, and publishing it breaks no law and no one else’s rights.
• Your approval is the moment responsibility transfers. We may write or lay out a page for you, but nothing goes live until you approve it. When you approve, you are confirming that the content is accurate, lawful, and yours to publish, and that stays true for anything you send us afterward.
• You cover us if your content causes a claim. If anyone brings a claim, demand, or lawsuit against us arising out of your content, your business, your products or services, or your breach of this policy, you will defend us and cover the resulting costs, damages, and legal fees. We will tell you promptly about any such claim and let you run the defense, so long as nothing is settled in a way that puts an obligation on us without our agreement.
• We may look, and we may act. If we get a complaint, or have reason to think something breaks this policy, we may review what is hosted on your site, keep a record of it, and respond to lawful requests from courts or law enforcement.

We pass through our host’s rules

Plain summary: your site sits on our account with our hosting company, so it has to follow their rules as well as ours. If it can’t, you host it yourself.

• Our host’s rules bind your site too. Because we host client sites under our own account at Hostinger, this policy incorporates and passes through Hostinger’s rules for what may be hosted, in both their Terms of Service and their Hosting Agreement. If we ever change hosting companies, the new host’s rules apply the same way.
• Their rules are a floor, not a ceiling. Where ours are stricter, ours apply. Where the host changes its rules, those changes flow through, and we will give you notice when that’s practical.
• Their action can force ours. A host can suspend or remove content on its own, with little or no warning to us. If that happens we will tell you what we know and help where we can, but we can’t override our host, and we aren’t liable for what an upstream provider does.
• Self-hosting fallback. If the nature of your site would break the host’s rules, even for a perfectly legal business, we can still build it, but you host it on your own account rather than on our shared environment. This applies only to sites outside the categories listed above; the ones we don’t host at all we don’t build at all, whoever is hosting them. Either way it’s a scope decision, not a refund event: work we have already performed and approved stays payable under our Terms of Service.

One account, everybody’s sites

Plain summary: every client site we host sits on one hosting account, so one site breaking the rules can put every site on it at risk. That is why these rules are firm, and why we enforce them quickly rather than politely.

• Why this matters to you even if you follow every rule. Our hosting company’s agreement says that if one website on an account breaks its rules, it may remove every website on that account. We are telling you that plainly because it is the honest reason our rules are firm: an enforcement decision we make about somebody else’s site is what keeps yours online.
• So we act fast, and we may act first. Where something puts the shared account at risk we may remove or suspend it straight away and explain afterwards, rather than work through a cure period while every other client’s site is exposed. That is a deliberate choice in your favor.
• What we do if the worst happens. If an upstream action ever takes your site down through no fault of yours, we restore it from our own versioned copy and our backups as fast as we can, and we tell you what happened. We cannot override our hosting company, and we are not liable for what an upstream provider does, but restoring your site is our job and we do it.
• What this hosting is not built for. Our hosting company states that the environment is not a PCI or HIPAA compliant environment, so it must not be treated as one. In practice this suits how we build: your site is a static brochure site with no logins and no database, it does not take card payments, and it does not store health records. Take payments through your own payment provider’s hosted checkout, and never use a website form to gather medical details, card numbers, or anything else that needs a compliant environment. If your trade needs that, tell us and we will point you at the right setup rather than build you something that quietly puts you out of compliance.

Review integrity (this protects you, too)

Plain summary: we never fake, gate, or pay for reviews, and neither can you. Faking reviews is a federal violation carrying penalties in the tens of thousands of dollars per review.

• We never gate, fake, or incentivize reviews. Any review tooling is a neutral, all-customer nudge that you trigger: it asks every customer, never just the happy ones, and never conditions the request on the rating we expect.
• You may not publish, buy, or solicit fake reviews, reviews paid for without disclosure, gated reviews, or suppressed reviews, on your site or anywhere else. The FTC’s rule on fake and deceptive reviews took effect in October 2024 and carries civil penalties in the tens of thousands of dollars per violation, with each fake review capable of counting as its own violation. The maximum is adjusted for inflation every year. Keeping reviews honest keeps you clear of it, and keeps the reviews you do have worth something.

Enforcement: what we can do, and what we won’t

Plain summary: normally we ask you to fix it. If it’s serious, or you won’t fix it, we can take the page down, pause the site, or end the relationship. Enforcement doesn’t return months we have already delivered, and it never touches the build guarantee. What we will never do is destroy your property to win an argument about money.

• Normally, we ask you to fix it first. For most problems we tell you what’s wrong, what would fix it, and give you a reasonable window to sort it out. That’s how we’d rather handle it, and how we handle it nearly every time.
• We can remove, suspend, or terminate. Where a violation isn’t cured, or is serious enough on its own, we may remove the offending content, suspend the site (replacing it with a neutral “temporarily unavailable” page), or end your service and our agreement altogether. Repeated violations, and repeat copyright infringement in particular, lead to termination.
• Some things we act on immediately, without notice. Child sexual abuse material, active malware or phishing, a compromised site attacking others, a court order or law-enforcement demand, or a takedown from our hosting company. In those cases we act first and tell you as soon as we reasonably can.
• We choose who we work with. We may decline a project, or decline to continue one, at our discretion. That’s standard for any shop and isn’t a judgment about you. It also covers the rare case of somebody using our process in bad faith: misrepresenting who they are or what they want in order to obtain our design work, or running a project in circles with no intention of taking a site live. Our Terms of Service set out exactly how we handle that, and how much notice you get first.
• Enforcement isn’t a refund event. If we suspend or end your service because of a breach of this policy, the months we have already delivered stay paid for, exactly as our Terms of Service sets out, and a suspension or termination for a violation is not a cancellation. The one thing that does not depend on your conduct is the build guarantee: if we never built a site you approved, your first month is refunded, whatever went wrong between us. That test is about what you paid and what you approved, never about behavior, and a breach of this policy does not cancel it.
• We still won’t hold your property hostage. Ending your service doesn’t take away your domain, your brand, your content, your reviews, or your customer data, all of which stay yours, and it doesn’t erase your right to the site files under our Terms, on the same three ownership paths that apply to every client. The one exception is content we are legally required to remove, which we cannot hand back to you.

Copyright complaints

Plain summary: if you think something we host infringes your copyright, tell us and we’ll act on it. The site owner gets a chance to respond, and repeat infringers lose their service.

• How to report it. Send us a notice through the contact form on our FAQ & Support page, identifying the work you own, the exact page or file you say infringes it, and how to reach you, and confirming that you believe in good faith the use isn’t authorized and that what you’re telling us is accurate. We act on complete, good-faith notices promptly.
• What happens next. We remove or disable the material, tell the site owner what came in and who sent it, and give them a chance to respond. If they send a proper counter-notice we’ll pass it back to you, and the material may go back up unless you take the matter to court. Clients who repeatedly infringe lose their service.
• Don’t send a false one. Knowingly misrepresenting that something infringes carries real liability under federal law, including the other side’s costs and legal fees.

Reaching us about this policy

This page is our Acceptable Use Policy in full. There is no longer version behind it. It forms part of your agreement with us, alongside our Terms of Service and Privacy Policy, and where this policy and the Terms address the same thing, the Terms govern. RedoLocal is operated by Sable Pacific LLC, a Wyoming limited liability company operating from Idaho. To report content that breaks this policy, or to ask us anything about it, use the contact form on our FAQ & Support page or call (208) 352-2899.

Last updated 16 August 2026. Written in plain English on purpose. It is our actual policy, not legal advice to you.