Terms of Service: the plain‑English version.

The words we use

Plain summary: a handful of words carry real weight in this agreement, so here is what each one means before you meet it in a sentence that costs money.

• “We,” “us,” “our” and “RedoLocal” mean Sable Pacific LLC, a Wyoming limited liability company trading as RedoLocal. “You” and “your” mean the business buying the service, and the person accepting these Terms on that business’s behalf.
• “The service” is everything the $159 a month covers: your redesign, your hosting, your monthly minor edits, and the Google Business Profile and local-listing work described below.
• “Your site” is the finished website we build for you. “The site files” are the complete working copy of it, and the two are deliberately different things: owning your site is yours from day one, while the files come across to you on one of the three paths set out below.
• “The term” is your 12-month initial term. It starts on the day your first payment is charged, not on the day your site goes live.
• “Approve” and “approval” mean the moment you tell us to take your site live, as set out under Your approval, and what it means. Approval is the hinge this whole agreement turns on: before it, the guarantee applies; after it, money is a cancellation question rather than a refund one.
• “Live” means your finished site is published and reachable on the web, whether on your own domain or on a temporary address we provide.
• “Cleared” means the money has actually settled with our payment processor, not merely been submitted. A card payment clears within about a day; a bank debit (ACH) usually takes about four business days.
• “The delivery receipt” is the short acknowledgment you sign electronically when the site files are handed over. It is described in full under the three paths.
• “Manager access” is the role Google built so that somebody can work on a Business Profile without owning it or holding its password. It is described in full under Access to your Google Business Profile.

Who we work with, and our right to decline

Plain summary: we build for local businesses of every kind. We also choose who we take on, and before we begin we can say no. Once we have started, we stop only for a reason we can point to and put in writing.

• Who this is for. Any local business whose customers look it up locally: a trade, a restaurant or café, a shop, a clinic, a salon, a studio, an auto shop, or anything else of that shape. We do not keep a closed list of trades, and not being on somebody’s list of trades is never why we would turn you down.
• We may decline any project, at our discretion, before we begin, and we do not have to give a reason. Like any shop, we can say no. This is the one place in our published material where that right is stated, and it is stated here on purpose: it belongs in the agreement rather than in an advertisement. It is not aimed at you and it is not a judgment about your business.
• Once your first payment has cleared and we have started, we stop only for a reason we can point to, and we tell you what it is in writing: non-payment, abuse of our team, bad-faith use of the revision process described below, anything that breaks our Acceptable Use Policy or our hosting provider’s rules, or work that turns out to be the kind of custom build we told you we do not do. If we stop for one of those reasons before you approve, your first month is refunded exactly as it would be if you had walked away yourself.
• What we will not build at all, whatever the hosting arrangement, is listed in our Acceptable Use Policy. A separate case is a perfectly legal business whose site our hosting provider’s rules will not carry: we can still build that one, but you host the result yourself rather than in our shared environment. Both cases are set out under Acceptable use, and the sites we will not host below.

What you own

Plain summary: your domain, your website, and your content are yours from the first day, not just when you leave. Owning your site and holding its files are two different things: we hold the working files while we host and maintain the site for you, and the three paths below say exactly when the complete copy comes across to you.

• You own your domain. It stays registered in your name, at your registrar. We just point it at our hosting while we run the site for you. We never hold it hostage. If you don’t have a domain yet and you ask us to register one for you, it is registered in your name and it is yours from day one exactly like everything else on this list: we pay the renewal while we are hosting you, and whichever way our relationship ends, the domain goes with you and the registrar account is yours to carry on.
• You own your website. The finished site we build for you, its pages, its text, its images, and its layout, belongs to you. It’s your business, your property. We don’t take title to it, and owning it never depends on staying subscribed or on which way you paid. What ownership does not do by itself is put the working files in your hands: we hold those while we host and maintain the site for you, and the three paths below set out when we hand them over.
• You own your content and data: your brand, your photos, your copy, your reviews, and your customer and lead data, along with your Google Business Profile, analytics, and any CRM or advertising accounts. All yours.
• What stays ours: the internal tools, page templates, and component library we use to build sites for everyone, our own kit. You own your finished site; you don’t own our workshop. That’s the honest line between “you own your website” and “you bought our business.” Fonts and any stock photography on your site are licensed rather than owned, by us or by you, and those licenses let you keep using them on your site anywhere you host it. What you cannot do is resell them on their own.
• And your site keeps working regardless. Parts of that kit are built into your finished site, so you have our permanent, no-cost permission to keep using, hosting, editing, and moving them as part of your site, on any host you choose, for as long as you like. What you don’t get is the right to sell the kit on, or to use it to build sites for other people. This permission isn’t conditional on your subscription, it doesn’t end when you cancel, and it doesn’t end if we end your service. The one exception is an open payment dispute over your build, set out under Accepting these terms & disputes below.

The 12‑month term, and month‑to‑month after that

Plain summary: your first year is a 12-month term, and that term is what the waived $4,500 build is exchanged for. After it, you’re month-to-month with 30 days’ notice and no cancellation fee.

• The build is waived in exchange for the term. A custom redesign of this kind is a $4,500 piece of work, and you are not charged for it. What you agree to instead is a 12-month initial term at $159 a month. That is the whole trade, and it is why the first year is a commitment rather than a rolling month.
• After the term, month-to-month. When your twelve months are up, your subscription continues at $159 a month and renews automatically, with your clear, up-front consent, until you cancel. There is no minimum term after that and no cancellation fee: 30 days’ notice ends it, and your site stays live through any period you have already paid for.
• How to cancel. To cancel, use the cancellation form on our website or call (208) 352-2899, and we confirm it in writing. Never phone-only, never a business-hours runaround, and never harder to cancel than it was to start. Cancelling inside the term settles rather than simply stops, and that has its own section below.
• Your rate is locked for 24 months. The $159 you start at is the $159 you pay for at least 24 months from the day you start. We give you notice before any price change (and as your state’s law requires), and you can cancel before it takes effect. Locking your rate does not shorten the term: once your site is live, cancelling inside the first year means settling the whole months left (the same amount owns the site early); without that settlement the site files stay with us.
• Existing clients keep the terms they signed. If you bought under an earlier RedoLocal price or structure, that is what governs your agreement. This page does not move you onto a different one.

When the site files become yours: the three paths

Plain summary: your site is yours throughout, and it is live on your own web address the whole time. Getting the build files is a separate step, and there are exactly three ways it happens. All three need the same two things: your payment cleared, and a short delivery receipt signed.

• Pay monthly to the end of the term. When your twelve months are paid, the site files are yours, as soon as your payment has cleared and you’ve signed the short delivery receipt we send you.
• Leave early and settle. Pay $159 for each whole month left in the term and the files are yours on the same two conditions. Your subscription is cancelled and the service ends, hosting included, with 30 days to move.
• Own it early and stay. From the day your site goes live you can settle the whole months still left in your term, and the files are yours on the same two conditions. Nothing about your service changes: your monthly billing stops for the rest of the year, because the settlement already covers those months, and it picks back up at $159 a month once the first year is up. Settle on the day your site launches and the files are yours that day.

• The two conditions, on every path. “Cleared” means the money has actually settled with our payment processor, not merely been submitted: a card payment clears within about a day, and a bank debit (ACH) usually takes about four business days. The delivery receipt is a short acknowledgment you sign electronically, saying who is receiving the files, what they are, the date, and which of these three paths the transfer is happening under. We send it to you, it takes a minute, and no files are released without it, on any path. It is not a hoop: it is the record that the work was delivered, and it is what makes the rest of this page provable rather than merely written.
• Early exit: leave and settle, named. Any time after your site is live, you can end the relationship and take the build with you. You pay $159 for each whole month left on the term that has not already been covered, counted in whole months only, never part months, and the files transfer once that payment has cleared and you have signed the delivery receipt. A month covered by referral credit counts as covered, exactly like a month you paid for in money, and that credit is spent: it is not subtracted from your settlement a second time. Your subscription is cancelled and the service ends with it, hosting included. You have 30 days from the transfer to move the site to a host of your choosing, and we help you re-point your domain. There is no continuation schedule and nothing bills you afterwards.
• Own early: stay and settle, named. The identical amount, the identical two conditions, and nothing about your service changes. Your monthly billing stops for the rest of the year, because the settlement already covers those months, and it picks back up at $159 a month once the first year is up. You can still cancel with 30 days’ notice before it resumes. Asking for this is a normal thing to ask for, and the answer is yes.
• The same settlement figure, but not the same deal. The settlement figure is identical on both paths, and owning it early keeps your service running, so if you just want the files, that’s the one to ask for. Take the clean break only if you want us off the site now. Neither carries a penalty, which is exactly why the figure is the same, and we say this out loud because a client who picks the clean break by accident got less for the same money. One thing does differ, and only if you are holding referral credit: credit is applied to a leaving settlement straight away, so what you actually pay to leave is lower by whatever credit you hold, while on the own-early path the credit is left alone and goes on reducing your later bills instead. The figure is the same either way; the credit is either spent now or kept for later, and it is worth the same to you.
• What the settlement pays for. The remaining whole months settle the build you are taking with you, not future service. That is why the figure is the same whether you stay or go, and why leaving early costs nothing extra on top of it.
• A worked example. Say you are five months in and five monthly payments have cleared. Seven whole months are left, so the settlement is 7 × $159 = $1,113, on either path. Added to the $795 you already paid, your first year comes to $1,908. Free months from the referral program are the one thing that changes that number: each one takes $159 off it.
• Referral credit, and how it meets a settlement. If you have earned referral credit under the program below, it is applied to an early-exit settlement, reducing what you owe, because that settlement ends the relationship and there are no future invoices left for the credit to meet. On the own-early path the credit is not subtracted, because your service continues and the credit is spent against your real invoices later, which is worth the same to you and keeps the accounting honest. If credit covers an early-exit settlement in full, nothing is charged, the two conditions still apply, and the service still ends.
• Both settlements are post-go-live only. Neither is available before your site is live, and the reason is the guarantee: until you approve, your first monthly payment is refundable if we can’t build a site you approve, and you cannot buy out a build we might still owe you a refund on. Once the site is live, the work is delivered and the settlement is simply the rest of what it costs.
• No export gating, and no “license ends when you cancel.” Leaving doesn’t start a countdown to wipe your site so you have to race to download it. Once the files are yours they are yours to keep, host, edit, and move.
• Your right to your files survives non-payment. If a bill goes unpaid we treat it as a debt we’re owed, and we pursue it as one. We never delete your site or your content as a collection tactic.

Cancelling before the year is up

Plain summary: once your site is live, cancelling inside the term is the early-exit path, not a separate thing: you settle the whole months left and the files become yours. Before you approve, the guarantee covers you instead. Between the two, when you have approved but the site is not live yet, nothing is refunded and nothing is settled, and that case is written out below.

• One rule, not two, once you are live. Whether you call it cancelling or leaving early, it is the same rule and the same amount: $159 for each whole month left on the term, and the files become yours on cleared funds and a signed delivery receipt. You are not paying for months of nothing; you are settling the build you are taking with you. And if what you actually want is the files rather than the exit, say so: owning early is the same settlement figure and your service keeps running. If you are holding referral credit, that is the one difference between the two: it is applied to a leaving settlement now, or kept for your later bills if you stay.
• What ends, and when. Your subscription is cancelled and the service ends, hosting included, with 30 days to move. After the term, where you are month-to-month, the 30 days’ notice means your subscription ends at the end of that notice period and we never take a payment after it.
• If you have not approved your site yet, there is nothing to settle. The guarantee covers you instead: if we can’t build a site you approve, your first month is refunded, and payments from month two on are not. Tell us and we refund you. We do not send a settlement figure to somebody who never got a site.
• If you approved but your site is not live yet. This is its own case, and it is the one people ask about, so it is written out rather than left to be worked out. Approval is what ends the refund question, so nothing is refunded. Go-live is what opens the settlement paths, so there is nothing to settle yet either. What happens instead is whatever you tell us: we hold your finished site and take it live the moment your domain is ready, or we take it live now on a temporary address we provide, or we stop and hold it exactly where it is. While we hold it your subscription runs on its normal terms, and you can end it with 30 days’ notice, at which point nothing further is charged, no settlement figure is raised, and the site files stay with us because a settlement is what buys them. Come back later and want it live, and we take it live and the two settlement paths open from that day. Withdrawing your approval, in writing or any other way, does not re-open the first-month refund: approval is a one-way door on that question, and it closed when you told us to launch.
• How. The same one method as any other cancellation, set out above and stated the same way everywhere on this site: the cancellation form, or the phone.

What we host & maintain

Plain summary: we host your site, keep it secure and backed up, keep your Google listing current, and handle up to three small text or photo edits a month once you’re live. During your build, changes are unlimited until you approve.

• Hosting and upkeep: we host your site, keep it secure (the padlock in the browser), back it up, and keep your Google Business Profile and local listings current.
• The Google work is part of this, and because it happens on an account that is yours rather than on our servers, it has its own section: Access to your Google Business Profile, below. That section says what we do, what stays yours, and what happens if we never get access.
• Maintenance means small edits: up to three per month once you’re live. A “minor edit” is a text change or a photo swap: updating hours, fixing a typo, changing a phone number, swapping a picture. The three edits don’t roll over month to month. During your build, changes are unlimited until you approve.
• How you ask for one, and how quickly it happens. You use the same review cockpit you used before launch: open your site, click the text you want changed, or leave a note on any page describing what you want. Then hit Send. There is no form to fill in and no phone call to book. Once you send it, we normally make the change within 24 to 48 hours. That is our normal turnaround rather than a contractual deadline, the same as every other timing in these Terms.
• Bigger work is a separate project. New pages, new sections, a fresh redesign, or new functionality aren’t “maintenance.” We’ll quote that kind of work in writing and get your approval before we start, with no surprise charges.

No guarantees

Plain summary: we sell the work and the standard we hold it to, never a promised result. Nothing on our website, in an email, or in a conversation is a guarantee of rankings, traffic, leads, calls, or revenue. We also do not know your business, so the truth of what you ask us to publish is yours.

• 1. No result is promised, and no honest provider can promise one. We build your site so Google and AI tools like ChatGPT, Claude, Gemini, and Grok can clearly read what you do and where, using current best practices, and we do the local-visibility work for you. But we do not promise any specific ranking, position on a map, AI mention or citation, traffic level, impression count, lead volume, phone call, booking, conversion rate, revenue figure, or return on investment, and we do not promise that you will appear on Google at all. Google and the AI tools decide what they show, on their own criteria, and they show different things to different people in different places on the same day. What you’re buying is the quality of the build and the work to get you found, not a promised position or result. A result that disappoints you is not, by itself, a breach of this agreement, a defect in the work, or a basis for a refund, a settlement discount, or a payment dispute.
• 2. We do not know your business, and you warrant what you ask us to publish. We are website builders. We do not know your trade’s licensing rules, what your insurance actually covers, which of your claims a regulator would want you to substantiate, whether a photograph on your old site was ever licensed, or whether a price you gave us is still the price. We write your page text for you and we ask when something looks like it needs checking, but the accuracy and legality of everything published on your site is yours, and your approval is where you warrant it, in the terms set out under Your approval, and what it means. We publish what you approve; we do not audit your business, and we are not qualified to.
• 3. The platforms change their rules without telling anyone, including us. Search engines and AI systems update how they rank, index, summarize and cite sites constantly. Google changes what a Business Profile may say and how it is verified. Registrars, hosting providers, payment processors, directories and the tools your site connects to change their prices, their policies and their availability whenever they choose. None of that is ours to control, ours to predict, or ours to be told about in advance.
• 4. A change in your results that follows one of those changes is not a failure of our work. If an engine update moves you, if Google restyles or re-categorizes listings, if an AI assistant stops citing local sites, or if a third-party tool changes what it does with your leads, we will tell you what we can see and do the work to adapt. What none of that becomes is a breach by us, a basis for a refund, a reason to stop paying, or grounds to reverse a charge.
• Moving an existing site carries real risk, and we cannot promise your rankings survive it. We migrate carefully: we map every page on your current site first, keep every web address exactly as it is so search engines do not lose track of your pages, and check that each one loads correctly before anything goes live. That method is what we commit to. It is not a promise that you will keep every ranking, every listing, or every call, because the search engines re-evaluate a site on their own schedule and by their own rules.
• Turnaround is an estimate, not a deadline. A redesign usually goes live in about a week from the day we start, when you are available to review and approve along the way, and when your review of the preview reaches us promptly. That is a typical timeline, not a contractual date. Time is not of the essence in this agreement, and a longer build is not a breach and not a basis for a refund.
• Performance figures are typical, not promised. Where we describe load times, speed, or uptime, we mean what our builds typically achieve, measured on our own work. What any one visitor experiences varies with their device, their connection, their location, and the third-party tools connected to your site.
• Nothing outside these Terms is a promise. Our marketing copy, our examples of past work, and general statements about what a good website does describe our approach and our aims. They are not guarantees of any outcome for your business, and you are not relying on them as guarantees or as statements of fact about your business. If anything you read on our site or heard from us conflicts with this section, this section governs.

Uptime & backups

Plain summary: your site sits on Hostinger’s hosting, which publishes a 99.9% monthly uptime figure of its own. We keep your backups. We don’t add a separate uptime promise or a credit on top of theirs.

• Your site is hosted on Hostinger, whose own hosting agreement publishes a 99.9% uptime figure measured monthly, with the exclusions and the remedy set out in their agreement. That is their commitment to us and it is the level your site runs at. RedoLocal does not add a separate uptime guarantee, and we do not issue service credits or refunds for downtime. Hosting on the open internet is never perfect. If your site goes down, our job is to get it back up, and that is what we do.
• Backups are our job. We keep them from our own versioned copy of your site plus snapshots of the live site, so we can normally recover a copy. No backup system anywhere is perfect, so that is our method and our commitment to run it, not a promise about every version of every file.

Google, and other services nobody controls

Plain summary: we do the Google Business Profile work and we connect your site to the tools you already use, but Google and those companies make their own decisions. We do the work; we cannot govern their outcomes.

• Your Google Business Profile stays yours. We work on it using the limited access you grant, and you can change or withdraw that access at any time. The profile, the account behind it, and the reviews on it belong to you, not to us.
• Google can suspend, merge, restore, re-categorize or change a profile for reasons outside anyone’s control. Suspensions happen, sometimes with no stated reason. Google also merges duplicate listings, edits business information on its own, and reverses those edits later. Reinstatement, un-merging and the outcome of any appeal are Google’s decisions, not ours. We will do the reinstatement and appeal work with you and keep you posted. We cannot promise that a listing is reinstated or restored, or that it holds any particular position on the map or in search.
• Third-party services are outside our control. Your domain registrar, our hosting provider, your CRM, booking, or payment tool, the search engines, and the AI assistants all set their own rules, prices, and availability and can change them without notice. We are not liable for their outages, policy changes, price changes, account actions, or errors, and a change made by one of them is not a failure by us.
• Accounts in your name stay your responsibility. Where a service is registered to you, keeping it in good standing, including paying its bills and keeping its login recoverable, is yours to do. Your domain registration is the one that matters most.

Access to your Google Business Profile

Plain summary: the Google work needs you to add us as a manager on your profile. It takes about two minutes, you keep the password and the ownership, and you can take the access away whenever you want. While we do not have it, we cannot do those Google items, and that is not us failing to deliver. Google, not us, decides how your business gets verified.

• What we ask for, and what we never ask for. We ask you to invite us as a Manager on your Google Business Profile, which is the role Google built for exactly this. We do not ask to be an owner, we do not ask to be the primary owner, and we never ask for your Google password. A manager cannot delete your listing, cannot remove you, cannot add anybody else, and cannot take ownership. We never hold your password, and we never hold ownership of your profile, at any point in this agreement. The step-by-step instructions, including how to remove us again, are on our Google access page, and the address to invite travels in the email that links you to it rather than on any page of this site.
• What the Google work covers. We claim or set up your Google Business Profile and walk you through Google’s verification, then fill it out properly: categories, services, service areas, hours, description, attributes, and your opening photos. We do the local SEO around it (your name, address, and phone consistent across the directories Google cross-references, the on-site local signals, and a real page for each service and area you cover), and we watch the profile on an ongoing basis and fix or flag what breaks, including Google’s own automatic edits. Talking to your customers stays with you: replying to reviews, answering questions on your profile, and posting are yours, in your voice, because yours is the voice your customers came for.
• The Google items depend on that access. Claiming or setting up your profile, filling it out, and watching it and fixing what breaks are all done from inside your profile. Without manager access there is no way for us to reach it, so if that access is not granted, or is withdrawn, we cannot perform those items, and their non-performance is not a failure of this agreement and is not a service failure. Nothing else changes: the site, the hosting, the maintenance and the site-side local SEO carry on exactly as set out above, your subscription continues on its normal terms, and no other part of the service waits on it. The Google items alone wait, and they resume when the access does.
• We tell you rather than let it sit. If we are waiting on access, or the access we had is removed, we say so plainly instead of quietly leaving the work undone. Being told is the point of this clause.
• It stays yours to withdraw, at any time, without telling us. Removing us takes a handful of clicks on the same screen you added us on, you need no permission from us, and nothing in this agreement limits that. Everything we published on your listing while we were working for you stays on it.
• Verification: Google chooses the method, and your business performs it. If your profile is new or unverified, Google requires the business to prove it is real and that you control it. Google decides which method you get, the choice is not offered to you and it is not ours to influence, and the method may be a phone call or text message, an email, a live video call during business hours, a video recording you make on your phone, or a postcard mailed to the business address. Where a video is asked for, it usually means showing the outside of your premises or signage, then your equipment or branded materials, then something that proves you manage the business. That step has to be done by you or by somebody at your business, because it is proof that the business exists and that you run it, and no agency can stand in for that. We walk you through it, we are on the phone with you while you do it if you want, and we do everything on either side of it.
• Google’s own timings, as Google publishes them. A mailed postcard usually arrives within about 14 days. A verification code expires after 30 days, so if one has been sitting on a desk too long, the answer is a fresh code rather than a lost profile. Once you have finished the steps, Google’s review can take up to 5 business days, and Google emails you when it is done. Those are Google’s timings, published by Google and changeable by Google, and they are not commitments of ours.
• If you do not have a profile yet. Search your business name on Google Maps: if a listing for it already exists, claim it there. If nothing exists, create one at business.google.com/add. Either way, verification follows, and once you are verified you invite us as a Manager exactly as above. We will do this alongside you rather than leave you to it, and it is a normal thing to need help with.
• If an old agency or web person holds your profile. This is common and it is fixable. Sign in with your own Google account, find your business, and use Google’s Request Access flow. Google then contacts whoever currently holds it. If they grant it, you become the owner; if they refuse or never reply, Google decides what happens next on its own published timetable. We help you through every step of that, and we will tell you honestly where it stands, but the outcome is Google’s and neither of us can force it. While it is unresolved, the Google items wait, on the same footing as the clause above, and nothing else does.
• What we do with the access, in one line. Only the work described in these Terms, on your listing, for your business. We do not use your profile to promote ourselves, we do not connect it to anything of ours, and we step back out of it when our work together ends, whether or not you have removed us first.

What you pay, and when

Plain summary: $159 a month, nothing before checkout, on a 12-month term. Your first payment is charged at checkout and that is what starts the work. Twelve months comes to $1,908, and once your site is live you can settle whatever is left of that year at any time to receive the build files early.

• One price: $159 a month. That covers your full redesign, your setup, hosting, maintenance (up to three minor text or photo edits a month once you are live), and your Google Business Profile and local-listing work. Twelve months is $1,908. There is no build fee, no setup fee, and nothing charged before checkout.
• No deposit or setup fee, reconciled with your first charge. That means there is nothing to pay before checkout and no separate build fee, because the $4,500 build is waived in exchange for the 12-month term. Your first $159 is charged at checkout and starts the work, and if we can’t build a site you approve, that first monthly payment is refunded.
• Paying monthly. Your first $159 is charged at checkout, and the same amount recurs on that date each month, in advance, through the twelve months of the term and month-to-month after that.
• How you can pay. By card or by bank debit (ACH), through Stripe, our payment processor. We never see or store your card number. A card payment clears within about a day; a bank debit usually takes about four business days to clear, which matters only where this page says a step waits on cleared funds.
• We bill in whole months. A part month is never split or charged in fractions, in either direction: not when you start, not when you cancel, and not when you settle a term early.
• Taxes. The published price is what we charge. If a sales, use or similar tax is ever imposed on this service where you are, that tax is yours and it is added to the charge rather than absorbed into it. Taxes on our own income are ours.
• Suspension ladder for non-payment: a payment is late after 15 days; at 30 days past due we may suspend the site, temporarily replacing it with a neutral “temporarily unavailable” page until what is owed is paid. We never delete your site or content as a collection tactic, and your right to your files survives suspension and non-payment. An unpaid amount is pursued as a debt, not by destroying your property.

The guarantee, and what happens to money after you approve

Plain summary: the guarantee is one sentence. If we can’t build a site you approve, your first month is refunded. You risk nothing. You have weeks to review your site and ask for anything you want changed. Payments from month two on pay for the extra weeks of building and changes, and those are not refunded; and once you approve, the guarantee has done its job.

• What the guarantee covers. Your first monthly payment of $159, returned in full, when you tell us before approval that you do not want the site. There is no form to file, no restocking charge, and no deduction for the design work we did. There is no deadline on it either: if you never approve, that first month is yours to claim whenever you decide to walk away, and a project we closed for going quiet does not forfeit it.
• What it does not cover, said plainly. Every payment from month two onward. Your site is built within days of your first payment, so month one is the month in which you see it and decide. If you carry on into month two, that $159 and each one after it is buying more weeks of building and changing, and those months are not refunded, whether or not you ever approve. You can keep asking for changes for as long as you like; what you cannot do is ask for those later months back.
• What ends it. Your approval. When you tell us to take the site live, the work is delivered and accepted, and from that point money is a cancellation question rather than a refund one. Withdrawing that approval afterwards, in writing or any other way, does not re-open it.
• How the refund is actually made. Back to the card or bank account that paid, through Stripe, and your subscription is cancelled in the same action so nothing bills you again. We do both halves or neither: a refund without a cancellation would charge you next month, which is not a refund.
• After you approve. From that point, what cancelling costs depends on where you are. After the 12-month term: no cancellation fee and no early-termination charge; 30 days’ notice ends it and no further charges follow. Inside the term, with your site live: cancelling settles the whole months remaining, as the next bullet sets out. Inside the term, approved but not live: nothing is refunded and nothing is settled, as set out under Cancelling before the year is up. In every case, months we have already delivered are not returned, your site stays live through any period you have already paid for, and if you stop using the site, change direction, or close the business, you still keep your domain, your site, your content, and your right to the files on the three paths above.
• Inside the term, cancelling settles rather than refunds. Once you are live, ending the term early is the early-exit path set out above: you settle the whole months remaining and the files become yours. That is a settlement, not a penalty, and it is the same settlement figure as owning early.
• Where you are told, and the copy you keep. This appears on the page where you start your redesign, in the payment summary you read before you pay, and here in these Terms, which you accept at checkout. Stripe, our payment processor, records that acceptance and the time it happened. As soon as your payment goes through we email you the terms of your subscription in the body of the message, not behind a link: the $159 a month, the 12-month term, that it continues month to month until you cancel, what cancelling costs at each stage, and how to cancel. That email is yours to keep.

Your domain, and going live on it

Plain summary: to put your new site on your own web address, someone has to be able to get into the account where that address is registered. We help you point it, and we help you get back into it if you’ve lost access. If access truly can’t be obtained, we can launch your finished site on a temporary web address we provide while you sort it out.

• Going live on your domain requires access to it. Your domain (your web address) stays registered in your name, at your registrar. To point it at your new site, someone has to be able to sign in to the account where it’s registered. When you pay, you confirm that you own your domain, that you can get access to it, or that you have asked us to register one for you.
• We help you point it, or recover it. If you’re not sure where your domain lives, or an old web person set it up years ago and went quiet, we help you find it and get back into it. Most of the time this is straightforward, and we do the legwork with you.
• If access can’t be obtained, you can still launch. We can put your finished site on a temporary web address that we provide, so it’s live and usable while you sort out access to your own domain. When you do get access, we move the site to your domain at no extra charge.
• What a domain problem does and doesn’t change. It doesn’t change what you own, and it doesn’t change the guarantee: until you approve your redesign, your first monthly payment is refundable if we can’t build a site you approve. It doesn’t pause your subscription either, because your finished site can go live on a temporary address while you sort access out. If you’re not sure you have access, send us a message before you pay and we’ll help you check, free.

Automatic renewal, in plain sight

Plain summary: this is a subscription. $159 a month recurs automatically until you cancel: monthly through the 12-month term, then month-to-month. You’re told this before you pay, you agree to it at checkout, and you can cancel in a minute.

• What renews, and when. This is an ongoing subscription with recurring charges, not a single purchase. $159 is charged at checkout and recurs on that date each month, through the term and month-to-month afterwards.
• You’re told before you pay. The renewal is disclosed here in these Terms, on the page where you start your redesign, and in the payment summary you read at checkout, which states the amount, how often it recurs, and that it continues until you cancel.
• You agree to it at checkout. By completing payment you give your informed consent to these recurring charges on these terms. Stripe, our payment processor, records that you accepted these Terms of Service at the time of purchase.
• Cancelling is simple, and never a runaround. To cancel, use the cancellation form on our website or call (208) 352-2899, and we confirm it in writing. Never phone-only, never a business-hours gauntlet, and never harder to cancel than it was to start. After the term there’s no minimum term and no cancellation fee, 30 days’ notice ends it, and your site stays live through any period you’ve already paid for. Cancelling inside the term settles the whole months remaining and the files become yours, as set out above.
• We give you notice before any price change (and as your state’s law requires), and you can cancel before it takes effect. Your rate is locked for the first 24 months. Locking your rate does not shorten the term: once your site is live, cancelling inside the first year means settling the whole months left (the same amount owns the site early); without that settlement the site files stay with us.

Accepting these terms & disputes

Plain summary: paying means you agree to these terms, and Stripe records that. If a payment is ever disputed, we answer with that record and with the trail showing you approved your preview, because you saw what you bought. While a dispute over your build is open, the service is suspended, any file transfer is paused, and our kit’s permission is suspended until it resolves. Message us first; it is faster than a bank dispute, and a real person answers.

• Payment is acceptance. By paying, you agree to these Terms of Service, including the payment, guarantee, approval, indemnity, liability, and automatic-renewal terms. Our payment processor, Stripe, records your acceptance, the time it happened, and which version of these Terms was in force at that moment.
• You are buying for your business. You confirm that you are entering this agreement for your business and not for personal, family, or household purposes, and that the person accepting is authorized to bind the business.
• What we keep as the record. Your intake form, your confirmation that you own or can access your domain, Stripe’s record of your acceptance and payment, our messages with you, your activity in the review cockpit, your approval, the delivery receipt you sign when files are handed over, and the log of what was delivered, when, and to whom. We keep all of it, and we produce it if a charge is ever questioned.
• Chargebacks. Because the charge is authorized, disclosed, and tied to work you approved or asked us to begin, we contest any chargeback or payment dispute we believe is unwarranted. We do that with Stripe’s record of your acceptance and, where it applies, the preview-approval trail and the signed delivery receipt showing you reviewed, approved, and received your site. This doesn’t affect your real rights under law; it just means a dispute is answered with the facts.
• While a dispute is open: service suspended, transfer paused, and our kit’s permission suspended. If you file a chargeback or payment dispute, or a bank debit of yours is returned, then for as long as that dispute is open we may suspend the service, we pause any file transfer that has not already happened, and your permission to use, host, edit, or move the parts of our kit that are built into your site is suspended, so that material may not be published while the dispute is open. Your site stays yours throughout: its pages, its text, its images and its layout are your property, and we never claim them. Both the permission and the paused transfer are restored automatically, with nothing for you to ask for, as soon as the dispute is resolved in our favor or is withdrawn. If instead you settle the disputed amount with us directly, they are restored once that settles, and that one is not automatic, so send us a message and we will confirm it. If it is resolved in your favor the money has gone back to you, so the build simply stands unpaid: we will tell you plainly what is outstanding, and the permission returns when that is settled. This condition is about payment for the build and reaches nothing else: your domain, your content, your photos, your reviews, your customer data, and your Google Business Profile are yours throughout and are never affected, and we never delete your site or your content over a payment dispute.
• A dispute is not a cancellation, and an unwarranted one has a cost. Filing a payment dispute does not cancel your subscription; use the cancellation form to cancel. If you file a dispute and it is resolved in our favor, or you withdraw it, you remain responsible for the disputed amount, for the fee our payment processor charges us for handling it, and for our reasonable costs of responding, and we may suspend service until your account is current.
• Talk to a person first. Nearly everything is faster to fix by message than by a bank dispute. If something’s wrong with a charge, reach a real person through our support page or at (208) 352-2899 and we’ll sort it out.

Scope & fit

Plain summary: we redesign fast, focused brochure sites: no logins, databases, or member areas. We tie into the lead tool you already use, and anything that changes constantly goes on a calendar you control and update yourself. A truly custom built-in system isn’t our lane.

• We sell redesigns of existing sites. RedoLocal redesigns the site you already have into a fast static site built to turn visitors into calls and leads. Don’t have a website yet? Contact us and we’ll talk it through.
• No custom databases, logins, or member areas. RedoLocal sites are fast static sites, not web apps. That’s a deliberate choice: it’s what keeps your site fast, secure, and cheap to run.
• We use your existing, portable setup and tie your site into whatever third-party customer or lead tool you already use, so inquiries land where you can act on them.
• A truly custom, built-in (non-third-party) system is out of scope. If a project needs that kind of custom software rather than a third-party tool, we may decline the job. We’ll tell you straight rather than build something we can’t do well.

Acceptable use, and the sites we will not host

Plain summary: we don’t build certain kinds of sites at all, and if your site would break our host’s rules, you host it yourself. Our right to decline a project is stated once, further up this page.

• We don’t build pornographic or gambling sites, and we don’t host anything illegal, infringing, deceptive, or built to harm people. Our full Acceptable Use Policy has the complete list, and it forms part of this agreement.
• Self-hosting fallback. We host client sites under our own account with our hosting provider, so your site has to stay within that provider’s rules as well as ours. If the nature of your site would break our host’s rules, even though it is a perfectly legal business, we can build it, but you host it yourself rather than on our shared environment. Some categories we simply do not build at all, whatever the hosting arrangement; our Acceptable Use Policy lists them.
• If a site of ours turns out to be breaking those rules, we tell you what the problem is and what would fix it, and we give you a reasonable chance to fix it, unless the content is one we are obliged to remove immediately or our host removes it before we can. Removing content is the narrow remedy here; ending the relationship is the last one, and it goes through the reasons listed under Who we work with, and our right to decline.

Content you provide, and the review we need back

Plain summary: we write your page text for you, then give you a private preview where you check every word and change anything you want. If that review doesn’t come back, your project waits, and your subscription keeps running while it does.

• We write your page text, and you get the final word on it in your review cockpit. When your redesign is ready we send you a private preview link to your finished site with an editing panel beside it. You click any text to propose different wording, or leave a note on any page for anything else, and send it to us. That is where you review, correct, and approve every word on your site. We do not send a separate file to fill in or return.
• If you don’t do that review, we’re not responsible for the delay. We can’t finish or launch a site whose words you haven’t approved, and we’re not responsible for the resulting delay. Your term runs from the day you start, so a long delay uses up service you have already bought, and we don’t pause or extend the subscription while we wait on content from you. What doesn’t change is the guarantee: until you approve, your first monthly payment is still refundable if we can’t build a site you approve.
• You are responsible for the material behind your site. That means the accuracy of everything you give us and the right to use any text, photos, or logos you send, and it also means the material we gather at your direction from your existing site and your accounts. Your approval, described below, is where you confirm all of it.
• You give us the permission we need to do the work. For as long as we are building, hosting and maintaining your site, you grant us permission to use, copy, adapt, host and publish the material you give us or point us to, for that purpose and no other. It is not exclusive, we take no ownership, we do not use your material for anybody else, and the permission ends when our work together does.

Your approval, and what it means

Plain summary: approving your site is the moment you tell us it is right. It is what starts your launch, and it is also your acceptance of the work and your confirmation that everything on the page is lawful and yours to publish. It is your company and your website, so the final word on what it says belongs to you.

• What counts as approval. You approve your site when you tell us to take it live: by signing the launch approval in your review cockpit, which asks you to type your full name, or by telling us in writing or by message. Sending us changes never approves anything, however many rounds you send, and marking pages as reviewed is not approval either. That same act is what closes the pre-approval guarantee and starts your launch. We keep the record of what you were shown and what you approved.
• Approval is acceptance of the work. By approving, you confirm that you reviewed the finished site, that it is what we agreed to build, and that you accept it. Before approval is the time to raise anything you want different, and those requests are unlimited. After approval, further changes are your monthly minor edits or a separately quoted project.
• Approval is your confirmation that the content is lawful and yours to publish. By approving, you confirm that everything on the site is accurate and lawful and that you have the right to publish all of it: the text, the photographs, the logos, the claims you make about your business, your prices, your licenses, your certifications, and your credentials. You confirm it does not infringe anyone else’s copyright, trademark, right of publicity, or privacy, and that none of it is illegal, deceptive, or in breach of our Acceptable Use Policy.
• This covers everything on the page, not just what you sent us. We write page text for you and, when you point us to them, gather photos and details from your existing site, your Google Business Profile, and your social accounts. Those materials came from your business, and only you know where they originally came from, whether a photo was licensed, and whether a claim about your trade is one you can stand behind. Your approval is that check, and it applies to material we gathered from your business exactly as it applies to material you handed us. Page text and imagery we wrote or chose ourselves are ours to stand behind, and our promise under Limitation of liability & disputes covers them.
• Say so before you approve if something is not yours. If any photo, logo, review, or line of text on your preview is not yours to use, or you are simply not sure, tell us before you approve and we replace or remove it at no charge. That is what the preview is for, and asking costs you nothing.
• Once it is live, it is yours to keep true. If your prices, hours, licensing, service area, or claims change after launch, tell us so we can update the site. We publish what you approve; we do not audit your business.

Changes before you approve, and finishing your project

Plain summary: unlimited changes until you approve, and we mean unlimited. What we ask back is that each round is a real attempt to finish your own site. If rounds stop moving toward approval we will say so in writing before we do anything, and if yours goes quiet for a long time we close it out. Either way, what you already paid still bought the work we did.

• Unlimited changes until you approve. Ask for anything you want different in the design or the copy, as many times as it takes, at no extra cost. There is no cap, no round limit, and no charge for changing your mind. This covers revisions to the site we agreed to build.
• What that does not cover. Switching to a different kind of project after we start, adding pages or functionality beyond what we scoped, or a change of direction that means starting over are new work, not revisions. We tell you plainly when a request crosses that line and quote it in writing before we do anything, with no surprise charges.
• What unlimited assumes. Unlimited means we keep working until your site is right, however many rounds that takes. What it assumes is that each round is a genuine attempt to finish your own site: changes you actually want, asked for in good faith, moving toward a site you intend to approve and launch. It is not a way to keep a project open indefinitely, to have us build the same page in circles, or to obtain design work with no intention of taking a site live. Taking a lot of rounds is normal and it is exactly what you are paying for. That is not what this is about.
• If rounds stop moving toward approval. In the rare case where round after round reverses what the round before asked for, or repeats changes we have already made and you have already seen, we will tell you plainly and in writing what we are seeing and what we need from you in order to finish. If it carries on after that, we may tell you in writing that we are treating the current version as final. You then have 14 days to send us one last consolidated set of changes, we make them, and the revision stage ends there. You are still free to approve and launch, or not to. We will never treat a site you did not approve as approved, and this never touches the guarantee: if you never approve, your first monthly payment is still refunded when you ask for it. This is about a project that has stopped moving, never about a project that is simply taking a lot of rounds.
• Requests go through your review cockpit or by message, so there is one clear record of what you asked for and what we changed.
• If a project goes quiet, we close it, and the billing stops with it. If we are waiting on the details we asked you for, your review, or your approval and we do not hear from you for 90 days after we ask, we may close the project. We contact you at least twice before that happens. When we close a project we cancel your subscription in the same action, so nothing is charged to you after that day. Closing a project does not by itself return anything already paid, and it never overrides the guarantee: if we never built a site you approved, your first monthly payment is refunded when you tell us, and the letter that tells you we are closing says so. It does not affect your domain, which is yours throughout. If you come back and want to restart, we tell you what it costs and credit what you already paid wherever the earlier work still stands.

Featuring your site in our gallery

Plain summary: once your redesigned site is live, we may feature it in our gallery of work with a link to it. It’s real exposure and a real link back to you, and you can opt out.

• You agree we may feature your finished site. Once your redesign is live, you agree we may showcase it in RedoLocal’s gallery of work, including a screenshot and a link to your live site. That link is a genuine win for you: real exposure and a real backlink, at no cost to you.
• No overclaim. We describe the work honestly and never attach invented results, ratings, or reviews to your listing.
• You can opt out. If you’d rather not be featured, tell us through our support page and we’ll leave you out or remove your listing.

The small “Site by RedoLocal” line in your footer

Plain summary: every site we build and host carries a discreet “Site by RedoLocal” credit with a link, in small print at the bottom. It is on by default. If you’d rather not have it, tell us and we remove it, at no charge.

• You agree to the footer credit, and it is on by default. The footer of every site we build and host for you carries a discreet one-line “Site by RedoLocal” credit linking to redolocal.com, alongside your own copyright line. It is small print at the very bottom of the page, and it never gets in the way of your site or your branding.
• You can have it removed at any time, and it costs nothing. Ask us through our support page and we remove it, before launch or any time after, at no charge, and we do not ask you why. Your price does not change and your site is yours either way.
• Once the files are yours, so is the decision. After a transfer you can keep the credit, remove it, or put it back, with no permission needed from us.

What we record while we work on your site

Plain summary: the review cockpit and the forms on this site record a small set of technical details with each thing you send us, so we can reproduce what you were looking at and prove what you approved. The full detail, including how long we keep it, is in our Privacy Policy, and that policy is part of this agreement.

• What is recorded, and when. Each time you send us wording changes or notes from your review cockpit, and again when you approve your launch, we record the time in UTC, your IP address, your browser’s user-agent string, and a small set of display details your browser reports: your screen and window size, your time zone, your operating system, and your browser’s language. The delivery receipt you sign and the cancellation form record less than that. The receipt records the time in UTC, your IP address, your browser’s user-agent string and the language your browser asks for. The cancellation form records the time in UTC, your IP address and your user-agent string. Neither records anything about your screen, your time zone or your operating system.
• Why, in one sentence each. The display details exist so that when you tell us something looks wrong we can reproduce the screen you were actually looking at. The IP address, user-agent and timestamp exist so that what you approved, received or cancelled is provable later, by both of us, if a charge is ever questioned.
• What we do not do with it. We do not combine it with anything else, we do not use it to identify you across other websites, and we run no analytics, no advertising pixels and no tracking cookies on redolocal.com. The full disclosure, including retention periods and your rights over this data, is in our Privacy Policy, which forms part of this agreement and governs on any point of detail it covers.
• Email we send you is transactional, and we tell you where it comes from. Messages about your build, your review, your approval, your launch, your invoices and your account are part of the service and are not marketing. Most of them are sent by our system, and those say so at the bottom of the message. The short hello you get after you order is the exception: it was written by the person who builds your site, word for word, and he reads every reply to it. It is sent for him automatically so that nobody is left waiting on it.
• Your customers’ data is yours, not ours. Calls and form leads from your site go to you. We are not a party to your relationship with your customers, and we do not market to them.

Your business, your website, your responsibility

Plain summary: we build and host the site; you run the business. What your website says, what you sell, how you serve your customers, and how you follow the rules of your trade are yours. If a claim comes out of your content or your business, that one is yours, and you cover us for it.

• We are not responsible for how you run your business. We do not advise on, supervise, or take responsibility for your trade, your licensing, your insurance, your permits, your pricing, your advertising claims, your employment practices, your review practices, or the work you perform for your customers. Your website describes your business. It does not make us part of it.
• We are not responsible for what happens on or through your site. That includes the accuracy of what is published on it, bookings or transactions a visitor makes, communications between you and your customers, disputes with your customers, and what a third-party tool you use does with the leads it receives. We are not a party to your relationship with your customers, and your calls and form leads go to you, never to us.
• You cover us for claims that come out of your side. You agree to defend, indemnify, and hold harmless Sable Pacific LLC, trading as RedoLocal, along with its members, officers, employees, and contractors, from any third-party claim, demand, regulatory or government action, loss, damage, penalty, and reasonable attorney fee arising out of or relating to: content you supplied or directed us to use; content you approved, except page text and imagery we wrote or chose ourselves and you did not change, which is covered by our own promise under Limitation of liability & disputes; your products, services, or business operations; your advertising, pricing, licensing, or review practices; your use of the site or of the leads it produces; and your breach of these Terms or of our Acceptable Use Policy.
• How that works in practice. We tell you promptly about any claim we want covered. Neither of us settles a covered claim without the other’s agreement, and neither of us withholds that agreement unreasonably or sits on it. You may choose the lawyer, subject to our reasonable approval, and we can take part in the defense at our own cost. We cooperate with you throughout.
• This is not us walking away. If something on your site turns out to be a problem, tell us and we take it down or change it immediately, at no charge. This section decides who carries a claim, not whether we help you fix the underlying issue.

Limitation of liability & disputes

Plain summary: we stand behind our work, and we still cover you if the design we made ever draws an intellectual-property claim. Beyond that our liability is capped, we are not on the hook for lost business, and Wyoming law and Wyoming courts apply, with small claims left open in the home county of whichever of us is being sued.

• What we warrant. We will perform our work with reasonable skill and care, in a professional manner, and we will fix work that falls short of that standard. Beyond that promise, and to the extent the law allows, the service is provided as is, and we disclaim all other warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
• Our intellectual-property promise to you, and what it covers. If someone claims that the original design, layout, code, page text, or imagery we ourselves produced or chose for your site infringes their copyright or trademark, we will defend that claim, cover it, and change or replace the material so you can keep operating. This promise does not cover your business name, logo, brand, trademarks, or trade dress; anything you supplied to us; anything you approved that came from your existing site, your Google Business Profile, or your social accounts; stock or third-party material used at your direction; or a claim arising from changes made to the site after we deliver it.
• Liability cap. To the extent the law allows, our total liability for everything arising out of or relating to this agreement is capped at the greater of the fees you paid us in the prior twelve months or one month’s fee, and we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, lost leads, lost rankings, lost data, or loss of goodwill, even if we were told they were possible. Our intellectual-property promise above sits outside that cap, and our total liability for it and for everything else combined never exceeds the total amount you have actually paid us. Our own fraud and our own willful misconduct sit outside every cap in this agreement, with no ceiling on them, because several states will not let us limit those and we would not want to.
• Time limit on claims. Any claim arising out of this agreement must be brought within one year of when the thing complained about happened, to the extent the law allows that limit. This does not shorten either side’s time to collect money owed under this agreement, which runs for as long as the law allows.
• Who we are. RedoLocal is operated by Sable Pacific LLC, a Wyoming limited liability company operating from Idaho, with a mailing address at Northwest Registered Agent, 30 N Gould St Ste N, Sheridan, WY 82801.
• Governing law: the State of Wyoming, where Sable Pacific LLC is organized, without regard to its conflict-of-laws rules. Venue: apart from the small-claims carve-out below, any dispute under these Terms may be brought only in the state courts sitting in Sheridan County, Wyoming, or in the United States District Court for the District of Wyoming, and in no other court. Both of us give up any objection to those courts and any argument that they are an inconvenient place to sue. A small-claims carve-out is preserved and it is meant to be usable: either of us can take a qualifying dispute to the small-claims court where the other one is located, instead of to Wyoming. There is no arbitration clause in this agreement and no class-action waiver, and that is deliberate: many of our competitors require both, and we would rather you kept the ordinary rights a court gives you.
• Costs of a dispute or a collection. If either of us brings a claim under these Terms, or if we have to pursue an amount you owe, the party that prevails may recover its reasonable attorney fees and costs, to the extent a court allows it.

Referral program

Plain summary: if you refer a business that becomes a client, you can earn a one-time commission. If you are a client yourself you can take two free months of service instead, earned one month at a time as the business you referred actually pays. The full rules live on the referral page.

• We pay a one-time reward for a business you refer that becomes a client, once their payments have cleared. The complete, current terms, who qualifies, how and when you’re paid, and the required honesty disclosures, are on our referral page, and they govern that program.
• If you take free months instead, they are earned one at a time. A client who would rather have service than cash can take two free months in place of the reward. They are not granted when the referral is made. The first free month is applied after the business you referred makes their first monthly payment and it clears; the second is applied after their second. Each one is a credit applied to your own next invoice. If their payment is later reversed or charged back, that month is void on the same footing as a cash reward, because we only reward money we actually keep.
• How credit meets a settlement is set out under the three paths above: subtracted from an early-exit settlement, preserved for your future invoices on the own-early path.

The rest of the agreement

Plain summary: the housekeeping. This page is the whole agreement, we can update it going forward with notice, and if a court ever strikes one part of it the rest still stands.

• This is the entire agreement. These Terms, together with our Privacy Policy and our Acceptable Use Policy, are the complete agreement between you and Sable Pacific LLC for this service, and they replace every earlier proposal, quote, message, and conversation. If a purchase order or a form of your own carries different terms, those terms do not apply.
• Changes to these Terms. We may update these Terms for service going forward. If a change materially affects you we contact you at least 30 days before it takes effect, at the email address on your account, and continuing your subscription past that date is your acceptance of it. If you would rather not accept it, cancel before it takes effect and nothing further is charged. We do not apply a change backwards to work already delivered, to a payment already taken, or to a dispute already under way, and the version you accepted at checkout is the version recorded with your payment.
• If part of this is unenforceable, the rest still applies. If a court finds any provision invalid or unenforceable, that provision is narrowed or removed to the smallest extent needed and everything else stays in force. In particular, if a payment or settlement provision is limited by a law that applies to you, it continues to apply to every other payment and in every other respect.
• What survives. The payment and settlement provisions, your approval and what it confirms, the indemnities, the disclaimers, the liability cap, the governing law and venue, and the collection provisions all keep applying after you cancel or after we stop working together. So do the two that run your way: your right to receive your site files on the three paths above, and your permanent permission to keep using the parts of our kit built into it.
• Transferring this agreement. You may transfer it to whoever buys your business, provided you tell us and they take on these Terms. We may assign it to a successor of our business, and we may use subcontractors, though the work stays our responsibility.
• Things outside anyone’s control. Neither of us is responsible for a delay or failure caused by something beyond reasonable control: a hosting or network outage, a registrar or platform failure, a cyberattack, a natural disaster, a serious illness, a government action, or the like. We tell you what is happening and pick the work back up as soon as we can.
• Electronic records and signatures. You agree to do business with us electronically. Your checkout, your messages, and your approval in the review cockpit each carry the same weight as a signature on paper, and we may keep and rely on those records.
• Notices. Messages are how we reach each other. Notices to you go to the email address on your account and take effect the day we send them. Notices to us take effect the day you send them, through any channel this agreement names for that purpose: the cancellation form, (208) 352-2899, or our support page. We confirm every notice in writing, and that confirmation is a courtesy, not the thing that makes your notice count. Keeping your email address current with us is yours to do, and a notice we send to a stale address on your account still counts.
• No waiver. If we do not enforce something straight away, we have not given it up.
• No third-party rights. This agreement is between you and us. Nobody else can enforce it, and nothing in it is meant to give a customer of yours, or anyone else, a claim against either of us.
• Independent businesses. We are your supplier, not your employee, your partner, or your agent, and nothing here makes either of us responsible for the other’s debts, staff, or obligations.

The agreement, in one place

These Terms, together with the Privacy Policy and the Acceptable Use Policy, are the complete and binding agreement for this service, and this page is the document you accept at checkout. Each section opens with a plain summary followed by the fuller wording; where the two could be read differently, the fuller wording governs. Want a copy for your records? Print this page, or ask us and we’ll send you one. Questions? Reach a real person through our support page or at (208) 352-2899.

Last updated 16 August 2026. Plain English, and binding: this is our agreement with you, not legal advice about your own situation, and it is not a substitute for advice from your own attorney.