Terms of Service — the plain-English version.

What you own

Plain summary: your website, your domain, and everything on it are yours — from the first day, not just when you leave.

• You own your website. The finished site we build for you — the pages, the text, the images, the layout once it’s yours — belongs to you. It’s your business, your property. We don’t take title to it, and owning it never depends on staying subscribed.
• You own your domain. It stays registered in your name, at your registrar. We just point it at our hosting while we run the site for you. We never hold it hostage.
• You own your content and data — your brand, your photos, your copy, your reviews, and your customer and lead data, along with your Google Business Profile, analytics, and any CRM or advertising accounts. All yours.
• What stays ours: the internal tools, page templates, and component library we use to build sites for everyone — our own kit. You own your finished site; you don’t own our workshop. That’s the honest line between “you own your website” and “you bought our business.”

Month-to-month — cancel anytime after year one

Plain summary: your first year is paid up front; after that it’s month-to-month with no contract and no cancellation fee.

• Year one is an annual commitment — one upfront payment covers your build, setup, and first year of service (see Payment below). After that first year, your subscription continues month-to-month and renews automatically, with your clear, up-front consent, until you cancel.
• Cancel by email or a quick form — never phone-only, never a business-hours runaround. After year one there’s no minimum term and no cancellation fee. Your site stays live through any period you’ve already paid for.
• We give you notice before any price change (and as your state’s law requires), and you can cancel before it takes effect.

Getting your files anytime

Plain summary: ask, and we send you a working copy of your site — while you’re a client or on your way out. We never gate it.

• Just ask. Because your site is yours, you can request a complete, working copy of your finished site — the actual pages, styles, and images — at any time, and we’ll send it. You don’t have to be leaving, and you don’t have to explain why.
• No export gating, no “license ends when you cancel.” Leaving doesn’t start a countdown to wipe your site so you have to race to download it. We hand you the files and help you re-point your domain to a new host.
• Your right to your files survives non-payment. If a bill goes unpaid we treat it as a debt we’re owed — we never hold your site or files hostage over it.

What we host & maintain

Plain summary: we host your site, keep it secure and backed up, keep your Google listing current, and handle up to two small text or photo changes a month.

• Hosting and upkeep: we host your site, keep it secure (the padlock in the browser), back it up, monitor uptime, and keep your Google Business Profile and local listings current.
• Maintenance means small changes — up to two per month. A “minor change” is a text edit or a photo swap: updating hours, fixing a typo, changing a phone number, swapping a picture. The two changes don’t roll over month to month.
• Bigger work is a separate project. New pages, new sections, a redesign, or new functionality aren’t “maintenance.” We’ll quote that kind of work in writing and get your approval before we start — no surprise charges.

No guarantees

Plain summary: we sell the work and the standard we hold it to — never a promised result.

• We build your site so Google and AI tools like ChatGPT can clearly read what you do and where, using current best practices, and we do the local-visibility work for you. But we do not guarantee any specific ranking, AI mention, traffic level, lead volume, conversion, or return on investment — no honest provider can. Google and the AI tools decide what they show. What you’re buying is the quality of the build and the work to get you found, not a promised position or result.

Uptime & backups

Plain summary: we aim for very high uptime and we keep your backups; the uptime figure is a target with a goodwill remedy, not an absolute promise.

• We target 99.9% uptime, measured monthly, and if we miss it you can ask for a service credit (capped at one month’s fee). Hosting on the open internet is never perfect, so this is a target with a remedy, not an unqualified guarantee.
• Backups are our job. We keep them from our own versioned copy of your site plus snapshots of the live site, so a copy is always recoverable.

Payment, the two ways to start & refunds

Plain summary: one price, two ways to start. Either you approve a redesign preview and then pay, or you pay up front and skip the queue — and either way you see and approve your site before it goes live. All payments are final: the build is non-refundable, and the monthly fee is non-refundable, though you can cancel anytime to stop future charges.

• One price: $159/mo, billed as one $1,908 payment for your first year, then $149/mo from month 13. Cancel anytime. That single payment of $1,908 covers your full redesign, setup, and your first year of service — hosting, maintenance (up to two minor changes a month), and Google Business Profile and local-listing upkeep. There is no separate build fee on top of it. Beginning in month 13, the subscription continues at $149 a month, month-to-month, charged in advance, until you cancel.
• Path A — approve first, then pay (what we recommend). You ask for a redesign preview, we build it, and you review it at no cost and under no obligation. Nothing is owed at any point before you approve. When you approve and tell us to make your site live, the $1,908 is charged that day and we launch. You saw and signed off on exactly what you bought.
• Path B — pay now, skip the queue. If you’d rather not wait, you can pay the $1,908 up front and we begin your build immediately, ahead of the preview queue. You still receive a private preview and approve it before we take your site live — your approval controls go-live, not payment. By paying up front you are authorizing us to begin custom work on your behalf right away.
• Your billing date is the day the $1,908 is charged — the day you approve go-live (Path A) or the day you pay up front (Path B). Beginning in month 13, the $149 monthly recurs on that same day each month. We bill in whole months and don’t prorate partial months.
• All payments are final — we do not give refunds. This is a deliberate, honest position, and here is exactly why it’s fair on both paths. On Path A, you approved a finished preview of your own site before a single dollar was charged — you bought the specific thing you already saw and said yes to. On Path B, you authorized us to begin custom work for you, and the fee pays for that work; you were told before you paid, here and at checkout, that the build fee is non-refundable. Either way, no refund is given for the build fee once payment is made.
• The monthly fee is non-refundable, and you cancel anytime. Canceling stops all future charges — there is no cancellation fee and no minimum term after year one. Your site stays live through any period you’ve already paid for. We do not refund the current or any past month, and we do not charge a “restocking” or early-cancellation fee — canceling simply ends the billing going forward.
• Suspension ladder for non-payment: a balance is late after 15 days; at 30 days past due we may suspend the site — temporarily replacing it with a neutral “temporarily unavailable” page until the balance is paid. We never delete your site or content as a collection tactic, and your right to your files survives suspension and non-payment. An unpaid balance is pursued as a debt, not by destroying your property.

Automatic renewal — in plain sight

Plain summary: your first year is paid in the $1,908. Twelve months later, a $149 monthly charge starts automatically and keeps going until you cancel. You’re told this before you pay, you agree to it at checkout, and you can cancel anytime in a minute.

• What renews, and when. The $1,908 covers your build plus a full year of service. Beginning 12 months after your payment date, your subscription automatically continues at $149 per month and recurs each month on that same date. This is an ongoing subscription with recurring charges — not a one-time purchase.
• You’re told before you pay. This renewal is disclosed here and on the checkout page itself, which shows “$1,908.00, then $149.00 per month.” Because your first year of service is already included in the $1,908, the recurring line at checkout shows the first year at no additional charge before the $149/mo begins — it is your prepaid first year, already covered by the $1,908, and the $149/mo simply begins once that prepaid year ends.
• You agree to it at checkout. By completing payment you give your informed consent to these recurring charges on these terms. Stripe, our payment processor, records that you accepted these Terms of Service at the time of purchase.
• Canceling is simple — and never a runaround. Cancel by emailing hello@redolocal.com or through a quick form — never phone-only, never a business-hours gauntlet, and never harder to cancel than it was to start. After year one there’s no minimum term and no cancellation fee, and your site stays live through any period you’ve already paid for.
• We give you notice before any price change (and as your state’s law requires), and you can cancel before it takes effect.

Accepting these terms & disputes

Plain summary: paying means you agree to these terms, and Stripe records that. If a payment is ever disputed, we respond with that record and with the trail showing you approved your preview — because you saw what you bought.

• Payment is acceptance. By paying — whether you approve a preview first or pay up front — you agree to these Terms of Service, including the payment, no-refund, and automatic-renewal terms above. Our payment processor, Stripe, records your acceptance and the time it happened.
• Chargebacks. Because the charge is authorized, disclosed, and tied to work you approved or asked us to begin, we contest any chargeback or payment dispute we believe is unwarranted. We do that with Stripe’s record of your acceptance and, where it applies, the preview-approval trail showing you reviewed and approved your site. This doesn’t affect your real rights under law — it just means a dispute is answered with the facts.
• Talk to a person first. Nearly everything is faster to fix by email than by a bank dispute. If something’s wrong with a charge, reach a real person at hello@redolocal.com or 208-818-1855 and we’ll sort it out.

Scope & fit

Plain summary: we build fast, focused brochure sites — no logins, databases, or member areas. We tie into the lead tool you already use. A truly custom built-in system isn’t our lane.

• No custom databases, logins, or member areas. RedoLocal sites are fast static sites built to turn visitors into calls — not web apps. That’s a deliberate choice: it’s what keeps your site fast, secure, and cheap to run.
• We use your existing, portable setup and tie your site into whatever third-party customer or lead tool you already use, so inquiries land where you can act on them.
• A truly custom, built-in (non-third-party) system is out of scope. If a project needs that kind of custom software rather than a third-party tool, we may decline the job — we’ll tell you straight rather than build something we can’t do well.

Acceptable use & our right to refuse

Plain summary: we choose who we work with, we don’t build certain kinds of sites, and if your site would break our host’s rules, you host it yourself.

• We reserve the right to refuse business. Like any shop, we may decline a project, or decline to continue one, at our discretion — including for non-payment, abuse of our team, or a poor fit. This is standard practice and isn’t aimed at you.
• We don’t build pornographic or gambling sites, and we don’t host anything illegal, infringing, deceptive, or built to harm people. Our full Acceptable Use Policy has the complete list.
• Self-hosting fallback. We host client sites under our own account with our hosting provider, so your site has to stay within that provider’s acceptable-use rules. If the nature of your site would violate those rules — even if it’s a perfectly legal business — we can build it, but you host it yourself rather than on our shared environment.

Content you provide

Plain summary: we hand you a simple document with all your page text to check and send back. If it doesn’t come back, your project waits — and your billing keeps running as normal.

• We give you a content document — a single, easy-to-edit file with all of your page text laid out, page by page, for you to review, correct, and return. It’s the fastest, clearest way to make sure every word on your site is right.
• If you don’t return it, we’re not responsible for the delay. We can’t finish or launch a site we don’t have approved words for. If your content document isn’t returned — for any reason — we’re not responsible for the resulting delay, and your billing continues as normal. Year-one billing and the subscription don’t pause while we wait on content from you.
• You’re responsible for the accuracy of what you give us, and for having the right to use any text, photos, or logos you send.

Limitation of liability & disputes

Plain summary: our liability is capped, normal legal carve-outs apply, and these terms are governed by the law and courts named below — with small-claims always left open.

• Liability cap. To the extent the law allows, our total liability is capped at the greater of the fees you paid us in the prior three months or one month’s fee, and we’re not liable for indirect or consequential damages — with carve-outs for our intellectual-property indemnity and for willful misconduct.
• Who we are. RedoLocal is operated by Sable Pacific LLC, a Wyoming limited liability company operating from Idaho, with a mailing address at 2600 E Seltice Way, Ste A PMB 225, Post Falls, ID 83854.
• Governing law: the State of Idaho. Venue: the state and federal courts located in Kootenai County, Idaho. A small-claims carve-out is preserved, so either of us can take a qualifying dispute to small-claims court instead.

Referral program

Plain summary: if you refer a business that becomes a client, you can earn a one-time commission. The full rules live on the referral page.

• We run a referral program with a one-time commission on a referred client’s first payment. The complete, current terms — who qualifies, how and when you’re paid, and the required honesty disclosures — are on our referral page, and they govern that program.

Read the full agreement

This is a plain-English summary; the full agreement governs. The complete and binding Subscription Services Agreement & Terms of Service — along with the Privacy Policy and Acceptable Use Policy — controls if anything here is unclear or conflicts. Questions, or want the full current documents? Reach a real person at hello@redolocal.com or 208-818-1855.

This is a plain-English summary of our contract, not legal advice.